In a
medical service, the quality of services delivered to patients in combination
with healthcare professionals is also based on an appropriate and efficient
technological environment. Nowadays, many private and public health services
and establishments have aging equipment constrained by budgetary restrictions. However, any
defective medical device or equipment considerably affects the act of care, the
functioning, the economy, and the reputation of the place. In such a context, medical
equipment maintenance is essential in durable medical equipment DME billing services.
In
such a context, the stake for companies of distribution, manufacture, and
maintenance of medical equipment is twofold. On the one hand, it is about
standing out from the competition in a particularly fragmented sector. On the
other hand, technicians have a great responsibility to maintain existing
equipment in the best possible conditions and to meet particularly high
contractual requirements set by DME billing services. Whether called upon to intervene in a
curative or preventive manner, the use of intervention management software for
medical equipment technicians makes it possible to respond to these two
problems.
Respond to specific
issues in the medical equipment maintenance sector
Equipment
for diagnostic radiology, radiotherapy, nuclear medicine, or exposing patients
to ionizing radiation is also concerned. DME billing services exert on activities intended
to maintain or restore a medical device in a given state or under conditions of
operational safety to perform a required function. The regulatory framework requires
maintaining a register with records of regular maintenance tasks and quality
control operations. It should include the identity of the person who performed
them and the date of completion. . This register must be kept five years after
the end of operation of the medical device.
Furthermore,
it should be noted that this maintenance can be carried out by the operator,
the manufacturer, or a third-party maintenance company. In the event of
recourse to a third party, the terms of its execution are contractually fixed. It
involves, in particular, defining the level of maintenance necessary to
maintain the performance of medical devices and the resources to be allocated.
THE DME BILLING SERVICES MUST
RESPOND TO STRONG CONTRACTUAL COMMITMENTS
Whether
it is preventive maintenance or curative maintenance, it is clear that
efficient maintenance in the medical field requires digital tools and data. It
is a question of being able to optimize the appointment setting to ensure that
the follow-up is carried out and to ensure the competence of the medical
equipment technician sent to the field. For
example, the service provider needs to know precisely the profile of your
technicians, including their latest training and certifications, to respond in
the best possible way to the problem posed.
Let
us take the example of a curative maintenance intervention on medical
equipment. It occurs following a breakdown or malfunction on sensitive
equipment. Alerted by the health establishment, the service provider must
intervene as quickly as possible. Therefore, you must quickly identify the
right skills in your pool of technicians to repair the type of medical
equipment damaged and available quickly. Level of training, availability,
breakdown details, and history of past interventions on this equipment thus become
essential information for planning managers responsible for DME billing services.
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